Content Office supports linking to both Business and Creator Instagram accounts. But to activate Auto-posting, you should link with an Instagram Business account connected to a Facebook Business page and authenticate through Facebook. To do that, follow the instructions below:

1. If you have a Creator or Personal account, you need to change the type of Instagram account: Open the Instagram app → Settings → Account → Change account type to Business. Read the article if more information is needed: https://help.instagram.com/502981923235522


2. Update the Content Office app to the latest available version

 

3. It is required to have a personal Facebook account and access to it to create and connect your Facebook Business Page to your Instagram account. Read these articles if needed: How to create Facebook Account & Page or How to recover access to your Facebook account 

 

4. It’s required to link your Business Instagram account to your Facebook Page. Read the article: How to connect a Facebook Page to your Instagram

 

5. In order to manage linked Instagram accounts, you should have an Admin / Editor role or Full control access to Facebook Page. Read the article: How to set up Facebook page roles

 

6. Connect Facebook to Content Office: Open the Content Office app → Open the Office tab → Projects → Choose a project → Connect → Select Professional account → Continue with Facebook → Tap ‘Edit Settings’ → Make sure each Instagram account / Facebook page you want to connect is selected, and each permission is toggled on → Next → Done → Click the link ‘Business integrations settings’ (make sure all permissions are selected for Content Office and save settings) → OK → Select a Facebook page from the list → Connect 

 

7. If the account is not displayed or can’t be selected from the list, please update permissions to link Content Office to Facebook:


• Open Content Office → Profile → Log out


• Open Facebook account settings → Security: Business Integration → Active → Select Content Office → Remove


• Open Content Office → Log in to your account → Open the ‘Office’ tab → Projects → Select a project → Tap + to add an Instagram account → Professional

Problem persists?

Please, contact us to get personalized help.