Content Office supports linking to both Business and Creator Instagram accounts. But to activate Auto-posting, you should link with an Instagram Business account connected to a Facebook Business page and authenticate through Facebook. To do that, follow the instructions below:

1. If you have a Creator or Personal account, you need to change the type of Instagram account: 

Open the Instagram app → Settings → Account → Change account type to Business. Read the article if more information is needed.

2. Update the Content Office app to the latest available version


3. It is required to have a personal Facebook account and access to it to create and connect your Facebook Business Page to your Instagram account. Read these articles if needed: How to create Facebook Account & Page or How to recover access to your Facebook account 


4. It’s required to link your Business Instagram account to your Facebook Page. Read the article: How to connect a Facebook Page to your Instagram


5. In order to manage linked Instagram accounts, you should have an Admin / Editor role or Full control access to Facebook Page. Read the article: How to set up Facebook page roles


6. Connect Facebook to Content Office: 

Open the Content Office app → Open the Office tab → Projects → Choose a project → Connect → Select Professional account → Continue with Facebook → Tap ‘Edit Settings’ → Make sure each Instagram account / Facebook page you want to connect is selected, and each permission is toggled on → Next → Done → Click the link ‘Business integrations settings’ (make sure all permissions are selected for Content Office and save settings) → OK → Select a Facebook page from the list → Connect 


7. If the account is not displayed or can’t be selected from the list, please update permissions to link Content Office to Facebook:

  • Open Content Office → Profile → Log out
  • Open Facebook account settings → Security: Business Integration → Active → Select Content Office → Remove
  • Open Content Office → Log in to your account → Open the ‘Office’ tab → Projects → Select a project → Tap + to add an Instagram account → Professional

8. If there is an error after your return back after Facebook login, please ensure that you give permissions to allow tracking:

  • On iPhone, iPad, or iPod touch: Go to Settings → Privacy & Security → Tracking → Tap to turn on permission to track for a specific app.
  • On your iPhone, iPad, or iPod touch, go to Settings → Search the Content Office app → Turn on Tracking.
  • Restart Content Office app: Remove app from the list of opened apps → Open the Content Office app

Problem persists?

Please, contact us to get personalized help.