Payment

I’ve purchased a subscription, but it didn’t update
I’ve purchased a subscription, but it didn’t update within 24 hours.  Please, find your app purchase invoice from App Store in your e-mail. Or tap Prefer...
Tue, 25 Jun, 2019 at 9:33 PM
I’ve purchased subscription, but was charged a different amount of money from my card
Since we are working via AppStore, and app payments are processed by Apple servers, this could happen in 2 situations: - Apple charges you 1$ to verify ...
Tue, 25 Jun, 2019 at 9:34 PM
I was using a commercial version, but my subscription got canceled.
I’m a user of commercial version of Content Office, but my subscription got canceled. How can I recover it? Please, send us request Please, attache...
Tue, 25 Jun, 2019 at 9:37 PM
App price doesn’t show up when I try to purchase
Please, check your payment information at AppStore: Tap Preferences menu on your device→[username] → Payment and delivery. You might need to enter yourApp...
Tue, 25 Jun, 2019 at 10:32 PM
I’m having trouble purchasing a subscription using Apple ID
Option 1. If an error message pops up saying ‘Unable to purchase a subscription’, please follow the instructions below: Please update the app to the l...
Tue, 25 Jun, 2019 at 9:39 PM
Restoring your purchase
Please, send us request Please, attach a screenshot of your invoice. Screenshot of your purchase receipt, which can be found in an invoice sent ...
Tue, 25 Jun, 2019 at 9:40 PM
Refund
Refund is provided through the App Store support service.
Tue, 25 Jun, 2019 at 8:42 PM
Canceling your subscription
iPhone and iPad users Go to“Settings ”> [your name] > “iTunesStore & App Store”. Click on your Apple ID on top of the screen. Click on “Vie...
Tue, 25 Jun, 2019 at 9:41 PM
I’ve lost subscription days because of a technical issue with the app
Please, send us request. Please, attache a screenshot of your invoice. Screenshot of your purchase receipt, which can be found in an invoice sent to your...
Tue, 25 Jun, 2019 at 9:36 PM