Content Office App Troubleshooting Instructions

Troubles managing content: app crashes, content doesn’t load, screen freezes or some of the planned posts are not displayed
➀ Make sure you have the latest version of the app installed on your device. ➁ Exit the app from the background mode and reopen it again. ➂ If the p...
Tue, 22 Nov, 2022 at 4:03 PM
I’m unable to add post to Content Office
• Make sure your subscription is activated: go to the Profile tab → Check the expiration date of your subscription plan. • Update the Content Office app...
Tue, 22 Nov, 2022 at 4:06 PM
Incorrect content synchronization between devices
➀ Make sure all devices have the latest version of the app. ➁ Check your internet connection on all devices. ➂ Ensure that the content has been load...
Tue, 22 Nov, 2022 at 4:09 PM
Posts are being duplicated
If you want to disable the request to remove duplicated published photos of the Carousel from the camera roll, open the Profile → Privacy → Disable the ‘Req...
Tue, 22 Nov, 2022 at 4:11 PM
Error: ‘There is no user record corresponding to this identifier. The user may have deleted.’
• This error occurs when an incorrect email address has been input. Please use a different email address or sign in with Facebook or Apple. • If you hav...
Mon, 27 Mar, 2023 at 11:26 PM
I’m getting an error when try to connect my Instagram through Facebook
When you’re trying to connect your Instagram account as Professional, it requires your to pass authorisation on Facebook. There are most common issues which...
Sat, 15 Jun, 2024 at 6:22 PM