Troubleshooting : Content Office

Troubleshooting

Content Office App Troubleshooting Instructions

Troubles managing content: app crashes, content doesn’t load, screen freezes or some of the planned posts are not displayed

➀ Make sure you have the latest version of the app installed on your device. ➁ Exit the app from the background mode and reopen it again. ➂ If the p...

Tue, 22 Nov, 2022 at 4:03 PM

I’m unable to add post to Content Office

• Make sure your subscription is activated: go to the Profile tab → Check the expiration date of your subscription plan. • Update the Content Office app...

Tue, 22 Nov, 2022 at 4:06 PM

Incorrect content synchronization between devices

➀ Make sure all devices have the latest version of the app. ➁ Check your internet connection on all devices. ➂ Ensure that the content has been load...

Tue, 22 Nov, 2022 at 4:09 PM

Posts are being duplicated

If you want to disable the request to remove duplicated published photos of the Carousel from the camera roll, open the Profile → Privacy → Disable the ‘Req...

Tue, 22 Nov, 2022 at 4:11 PM

Error: ‘There is no user record corresponding to this identifier. The user may have deleted.’

• This error occurs when an incorrect email address has been input. Please use a different email address or sign in with Facebook or Apple. • If you hav...

Mon, 27 Mar, 2023 at 11:26 PM