Troubleshooting

Content Office App Troubleshooting Instructions

Reels are incorrect or no longer displayed
• Displaying Reels posts in the feed is only supported for Professional Instagram accounts. If you have a Personal account, then you need to change the type...
Tue, 22 Nov, 2022 at 5:59 PM
Troubles managing content: app crashes, content doesn’t load, screen freezes or some of the planned posts are not displayed
➀ Make sure you have the latest version of the app installed on your device. ➁ Exit the app from the background mode and reopen it again. ➂ If the p...
Tue, 22 Nov, 2022 at 6:03 PM
I’m unable to add post to Content Office
• Make sure your subscription is activated: go to the Profile tab → Check the expiration date of your subscription plan. • Update the Content Office app...
Tue, 22 Nov, 2022 at 6:06 PM
Incorrect content synchronization between devices
➀ Make sure all devices have the latest version of the app. ➁ Check your internet connection on all devices. ➂ Ensure that the content has been load...
Tue, 22 Nov, 2022 at 6:09 PM
Photos from old posts are being added to the Gallery on my device
Open the 'Profile' tab > Privacy > Turn off  ‘Automatically save to Gallery.’
Tue, 22 Nov, 2022 at 6:10 PM
Posts are being duplicated
If you want to disable the request to remove duplicated published photos of the Carousel from the camera roll, open the Profile → Privacy → Disable the ‘Req...
Tue, 22 Nov, 2022 at 6:11 PM
Error: ‘There is no user record corresponding to this identifier. The user may have deleted.’
• This error occurs when an incorrect email address has been input. You can try using a different email address. • If you have forgotten your account ad...
Tue, 22 Nov, 2022 at 6:14 PM